Term and Conditions

Welcome to Wear Lusty (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website wearlusty.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Our Store & Target Audience

Wear Lusty is a premium fashion retailer specialising in contemporary casual wear including jeans, shirts, sports clothing, t-shirts, polos, and trousers. Our products cater to fashion-conscious individuals who value quality, style, and comfort in their everyday wardrobe.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of the website
• Use any automated means to access the site without permission
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to accurately display our products, including colours, fabrics, and designs. However, slight variations may occur due to monitor settings. Please refer to product measurements rather than size labels alone.

3.2 Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Hygiene Products

For health and hygiene reasons, we cannot accept returns on underwear, swimwear, or intimate apparel unless faulty.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. All orders are subject to availability and our acceptance.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. You confirm that the payment method is yours or you have authorisation to use it.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once shipped.

5.2 Shipping Options

We offer:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over £50 via EMS (15-25 business days)

5.3 Delivery Areas

We ship worldwide except certain Asian and remote regions. Customers are responsible for any customs duties, taxes, or import fees in their country.

5.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order details.

6. Returns and Refunds

6.1 Return Policy

You may return eligible items within 15 days of receipt. Items must be:

• Unworn, unwashed, and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days using our Return Request Template
2. Wait for approval and RMA number
3. Package item securely with original packaging and tags
4. Ship to our returns address using trackable service

6.3 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

We process exchanges once the original item is received. If your requested item is unavailable, we will contact you about alternatives or issue a refund.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

8.1 Product Use

We are not liable for any injury or damages resulting from product use beyond their intended purpose.

8.2 Website Availability

We strive to keep our website available but are not liable for any temporary unavailability due to maintenance or technical issues.

8.3 General Limitation

Our total liability for any claim related to your use of the site or products is limited to the purchase price of the products in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Your continued use of our site after changes constitutes acceptance.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms or any other matter, please contact us at:

Wear Lusty Customer Service
Email: [email protected]
Address: 45 London Rd, Gloucester, GB GL5T 1WQ