At Wear Lusty, we’re committed to providing premium fashion with exceptional service. Our Shipping & Returns policy is designed to offer you convenience and peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: £12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after dispatch
  • Trackable service with signature confirmation

Free Shipping: Available on orders over £50 via EMS

  • Estimated delivery: 15-25 business days after dispatch
  • Basic tracking available

Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to certain remote areas in Asia and other excluded regions.

International Shipping

We ship worldwide (excluding certain Asian and remote regions). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We want you to love your Wear Lusty purchases. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

For hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or any intimate apparel unless the items are faulty.

How to Return an Item

  1. Request Authorization: Email [email protected] within 15 days of receiving your order using our Return/Exchange Request Template below.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Item: Securely pack the item(s) in their original packaging with all tags. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our returns address using a trackable service. Keep your shipping receipt until processing is complete.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Wear Lusty Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • Product Name: [Jeans/Shirt/etc.]
  • Size: [Original Size]
  • Color: [Original Color]
  • Quantity: [Number]
  • Reason: [Reason for return/exchange]

I have reviewed the Returns Policy and confirm the item(s) meet all eligibility requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Return Address:
Wear Lusty Returns
45 London Rd
Gloucester, GB GL5T 1WQ

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit/Debit Card Payments: 5-10 business days after approval
  • PayPal Payments: 3-5 business days after approval

Refunds will be issued to the original payment method. Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges, we will process your new item once the original item is received and inspected. If the requested size/color is unavailable, we will contact you to discuss alternatives or issue a refund.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a free return and expedite your replacement or refund.

Premium Service Tip

To ensure you get the perfect fit, check our detailed size guides on each product page before ordering. Our customer service team is also happy to provide sizing recommendations.

For any questions about our Shipping & Returns policy, please don’t hesitate to contact our customer care team at [email protected].