At Wear Lusty, we want you to be completely satisfied with your premium fashion purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unworn, unwashed, and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Please note: For hygiene reasons, we cannot accept returns or exchanges on underwear, swimwear, or any intimate apparel unless the items are faulty.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your return/exchange request. Please use the template below for your request.
  2. Wait for approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
  3. Package your item: Securely pack the item(s) in their original packaging, including all tags. Enclose a copy of your order confirmation or receipt.
  4. Ship your return: Send the package to our returns address using a trackable shipping service. We recommend keeping your shipping receipt until your return is processed.

Return/Exchange Request Template

Use this template when contacting us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Wear Lusty Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – Product Name: [Jeans/Shirt/etc.] – Size: [Original Size] – Color: [Original Color] – Quantity: [Number] – Reason: [Reason for return/exchange] I have reviewed the Returns & Exchanges Policy and confirm the item(s) meet all eligibility requirements. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Return Address:
Wear Lusty Returns
45 London Rd
Gloucester, GB GL5T 1WQ

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit/Debit Card Payments: 5-10 business days after approval
  • PayPal Payments: 3-5 business days after approval

Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges, we will process your new item once the original item is received and inspected. If the requested size/color is unavailable, we will contact you to discuss alternatives or issue a refund.

Premium Service Tip: To ensure you get the perfect fit, check our detailed size guides on each product page before ordering. Our customer service team is also happy to provide sizing recommendations.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a free return and expedite your replacement or refund.

This policy is part of our commitment to providing you with premium fashion and exceptional service. For any questions, don’t hesitate to contact our customer care team.