Welcome to Wear Lusty’s FAQ section. We’ve compiled answers to the most common questions about our premium yet affordable fashion, delivery policies, and customer service. Can’t find what you’re looking for? Our friendly team is always ready to help at [email protected].
About Wear Lusty
What kind of products does Wear Lusty offer?
We specialise in premium wardrobe staples including jeans, shirts, sports clothing, t-shirts & polos, and trousers – all offering exceptional quality at accessible prices.
Who is the typical Wear Lusty customer?
Our customers are style-conscious individuals who value both quality and convenience. They appreciate premium fashion pieces but want them delivered efficiently to their doorstep without the luxury price tag.
Where is Wear Lusty based?
Our operations are based at 45 London Rd, Gloucester, GB GL5T 1WQ, United Kingdom. We ship globally (excluding some Asian and remote areas).
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment details. We never store your full payment information on our servers.
Will I receive an order confirmation?
Yes, you’ll receive an immediate email confirmation with all your order details as soon as your purchase is complete.
Delivery Information
What delivery options are available?
We offer two reliable shipping methods:
1. Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch (1-2 day processing). Includes full tracking.
2. Free Shipping: For orders over £50 via EMS, arriving within 15-25 business days after dispatch. Tracking available.
1. Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch (1-2 day processing). Includes full tracking.
2. Free Shipping: For orders over £50 via EMS, arriving within 15-25 business days after dispatch. Tracking available.
How long does order processing take?
We take 1-2 business days to carefully prepare your items before dispatch. You’ll receive an email notification with tracking information when your order ships.
Do you ship to my country?
We ship globally except to some Asian and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.
What if my delivery is delayed?
While we make every effort to meet delivery estimates, occasional delays may occur during peak periods or due to customs processing. All delivery estimates are in business days (Monday-Friday excluding public holidays).
Returns & Exchanges
What is your returns policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging for exchange or refund.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing of the refund appearing in your account depends on your payment provider.
Customer Service
How can I contact customer service?
Our friendly team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours.
What are your customer service hours?
We monitor emails Monday-Friday 9am-5pm GMT, but you can reach us anytime at [email protected] and we’ll get back to you as soon as possible.
Still have questions? We’re here to help you create your perfect wardrobe. Contact us at [email protected] or start shopping our premium collection today.